Privacy Policy & Terms of Service

Who we are

G8 Food operates two apps built on the same platform: G8 Food, which customers use to order food for delivery or pickup, and G8 Food Driver, which independent delivery drivers use to accept and fulfill those orders. This policy covers both. Where something only applies to one app, it's marked with a colored tag like the ones above.

References to "we," "us," or "G8 Food" mean G8ride LLC, the operator of both apps.

Information we collect

We collect information you give us directly, information created by using the apps, and a small amount of information from third-party sign-in providers.

From everyone

• Account details — name, email address, phone number, and a profile photo if you add one.
• Sign-in data — if you sign in with Google or Apple, we receive your name and email from that provider; we never see your Google or Apple password.
• Push notification token — a device identifier used to deliver order and offer alerts, managed by Firebase Cloud Messaging.
• Crash and diagnostic data — automatically collected if the app crashes or errors, via Firebase Crashlytics, so we can fix the problem.

Location data, in detail

Location is the most sensitive thing we collect, so here's exactly how it works in each app.

How we use your information

• Create and manage your account, and verify who you are when you sign in.
• Process orders and payments, and route delivery offers to available drivers.
• Show live delivery progress to the customer and restaurant on an active order.
• Send order updates, delivery offers, and account notifications by push, and let you call or text the customer or driver on an active order.
• Diagnose crashes, fix bugs, and understand which parts of the apps are actually used.
• Detect fraud, abuse, and violations of these Terms.
• Comply with tax, accounting, and other legal obligations.

Who we share it with

We don't sell your personal information. We share it only with the services and people who need it to make an order or delivery happen:

We may also disclose information if required by law, subpoena, or to protect the safety of a user or the public.

Data retention & deleting your account

You can delete your account at any time from Profile → Delete Account in either app. This permanently removes your profile information, saved addresses, and sign-in credentials.

• Active orders or deliveries: you can't delete your account while an order or delivery is in progress — finish or cancel it first, then delete.
• Transaction records: completed order and payment records may be retained in de-identified or anonymized form after deletion, where we're required to keep them for accounting, tax, or fraud-prevention purposes.
• Backups: residual copies in encrypted backups are purged on our normal backup rotation schedule after deletion.

Your choices

• Location permission — grant or revoke it anytime in your device's system settings. In the driver app, revoking it means you can't go online for deliveries.
• Notifications — turn off push notifications in system settings; you'll still see order and offer updates inside the app.
• Access or correct your data — update your name, phone, email, and photo directly in Profile.
• Delete your account — see §6.
• Contact us — for any other privacy request, see §12.

Children's privacy

Both apps are intended for people 16 and older. We don't knowingly collect information from anyone younger. If you believe a child has given us information, contact us using §12 and we'll delete it.

Security

We use industry-standard measures — encrypted connections, access controls, and a payment processor that's PCI-compliant — to protect your information. No system is perfectly secure, and we can't guarantee absolute security, but we work to keep your data safe and will notify you as required by law if a breach affects you.

Changes to this policy

If we make material changes, we'll update the effective date above and, for significant changes, notify you in-app or by email before they take effect. Continuing to use the apps after a change means you accept the update.

Terms of Service

Accounts

You must provide accurate information when creating an account and are responsible for activity under it. Drivers must be an approved, active driver (checked automatically at sign-in) to receive delivery offers.

Ordering & payment

Prices, availability, and delivery times shown in the app are set by the restaurant and are estimates, not guarantees. Payment is charged when your order is confirmed. Refunds and cancellations are handled case-by-case through support.

Drivers are independent contractors

Drivers using G8 Food Driver are independent contractors, not employees. Drivers choose when to go online and which offers to accept, and are responsible for their own vehicle, insurance, and compliance with traffic and licensing laws.

Acceptable use

• Don't use the apps for anything illegal, fraudulent, or abusive.
• Don't attempt to access another user's account or data.
• Don't use the call/text features to harass a customer or driver outside the scope of an active order.
• Don't attempt to reverse-engineer, scrape, or interfere with either app's normal operation.

Liability

The apps are provided "as is." To the extent permitted by law, G8 Food isn't liable for indirect or consequential damages arising from your use of the apps, including delivery delays, food quality, or driver conduct — though we take reports of either seriously and will act on them through support.

Governing law

These terms are governed by the laws of the State of Arizona, United States, without regard to conflict-of-law principles.

Contact us

Questions about this policy, or a privacy request (access, correction, deletion)?